Version 2026.10 · Effective October 13, 2026. This policy applies to ProfitLens subscriptions operated by Somar at profitlens.ae.
This policy applies to ProfitLens software-as-a-service subscriptions purchased through our checkout and billing provider, Paddle, the merchant of record. It does not govern payments that a ProfitLens Customer collects from its own clients through separately configured Stripe, Paddle, or other B2B payment settings.
Nothing in this policy excludes a refund, cancellation, or other remedy required by mandatory law or expressly promised in a signed agreement.
ProfitLens is sold as a recurring subscription (monthly or annual, as selected at checkout). Subscription fees are charged in advance for the selected billing period and provide access to cloud workspace features, business modules, reports, and related portals where configured for your account.
The accepted Service Schedule records the plan’s commercial snapshot. Paddle checkout shows the final price, taxes, currency, and charge before payment. Customers should review those details and report an apparent error promptly.
Demo, trial, or Sandbox experiences that do not complete a paid checkout are not paid subscriptions and have no subscription fee to refund. Sandbox access does not automatically renew or convert to Live unless a separate Live checkout is completed.
You may stop future renewal through the Paddle customer billing portal or by contacting support@profitlens.ae. Submit the request before the next charge. The effective cancellation state is shown in Paddle and may take a short processing period to appear.
By default, cancellation takes effect at the end of the current paid billing period and access continues until then. Immediate cancellation is exceptional and is used only when requested, legally required, or necessary for a serious security/legal reason. Immediate cancellation does not automatically create a refund.
Cancellation does not itself delete workspace data. Export required records before access ends. Data retention and deletion are described in the Privacy Policy.
Subscription fees pay for access made available during the selected monthly or annual term and are generally not refundable solely because the Customer did not use all features, changed its mind, or cancelled after a renewal. This does not affect mandatory legal rights or a written service commitment.
We will fairly review timely refund or credit requests involving:
A fair remedy may be correction, service credit, partial refund for an affected period, or full refund of an erroneous charge, depending on the circumstances. We do not promise approval before investigation, and approval does not create an ongoing entitlement for unrelated charges.
A Customer-requested plan change normally applies at the next renewal without an immediate prorated charge unless clearly shown otherwise. ProfitLens does not silently force a material commercial change mid-term. If a future renewal price or package changes materially, the Customer will receive reasonable notice or an explicit acceptance request and may stop renewal before the charge.
If you believe a charge is incorrect, contact us or Paddle promptly so it can be investigated. Nothing prevents you from exercising a lawful card or payment dispute right. To protect both parties, access may be limited only where a dispute creates an unpaid balance, fraud concern, or security risk, and will be reviewed proportionately.
Email support@profitlens.ae with:
We aim to acknowledge a complete request within a reasonable business timeframe and may ask for identity or authority verification. Decisions are based on the evidence, this policy, the accepted Service Schedule, Paddle records, and applicable law.
Paddle processes charges, taxes, receipts, and approved refunds as merchant of record. A refund is normally returned to the original payment method. Settlement time depends on Paddle, the bank, card network, and currency; ProfitLens cannot accelerate those external timelines.
We may update this policy prospectively. Material changes apply to future purchases or renewals after reasonable notice and do not remove mandatory rights or retroactively change an already paid Service Schedule.
Refund and billing questions: support@profitlens.ae